If you notify us that you wish to cancel your booking, then certain cancellation fees will apply depending on when you notify us.
Cancelled bookings are subject to:
(a) a cancellation fee of 50% of the total booking cost if cancelled more than 45 days prior to the arrival date; or
(b) a cancellation fee of 100% of the total booking cost if cancelled less than 45 days prior to the arrival date.
The cancellation fee is based on our experience of peak bookings requests occurring from December to February, our fixed costs of operating the lodge, and uncertainty in securing short notice reservations. We will do our best to replace a cancelled booking with another reservation for the same room and week as cancelled. If we are successful in securing a replacement booking, we will refund the cancellation fee up to a maximum of the total replacement booking cost received.
There is no refund, discount or credit available should any person arrive after their arrival date, leave before their departure date, or fail to show up.
Please note that we do not provide and are not responsible for the provision of transport, equipment, lift passes or ski lessons.
Travel insurance for your accommodation (and any third-party services) is strongly recommended.